Our most common questions are listed below.
Under most cases yes. Your support may by limited if you choose not to register.
Yes, both techmobile.com and techmobile.biz utilizes SSL encryption technology.
Our normal hours of operation are Monday-Friday 09:00am-05:00pm PDT/PST. However, some clients receive service 24/7/365 depending on their agreement.
Inbound phone support was discontinued Q3 of 2016 due to abuse. However, we have implemented various ways to communicate with us through our website. We encourage you to use Live Chat, Contact Us(an outbound phone call can be requested) and our Ticket System(registration required, found under MY ACCOUNT) as we will provide the best experience possible using these methods.
We are based out of the Greater Seattle Area.
Yes, our site is 100% responsive including our ticket system. We recommend using Chrome mobile or Firefox mobile browser/s.
Yes, if you’re in existing client with a payment method attached to your account. If you’re not an existing client, start by requesting an estimate or attach a payment method before creating a ticket.
You can place any information that’s relevant to your request, including credentials. Tickets are secured on our site utilizes SSL encryption technology.
Priority determines your desired response time from our team. Below is what you can expect between the different selectable levels, however a guaranteed response time won’t be provided unless an agreement in place with one of our Project Managers. Our Project Managers are experts at carving solutions. If you’re interested in establishing an agreement, reach out to us using our Contact Us page.
Emergency P0: 1-4 hours (this level comes with an increased hourly rate, if you don’t know ask before making a request)
High P1: 12-24 hours
Normal: 12-48 hours
Low P3: 12-120 hours
After logging in, locate Tickets under MY ACCOUNT.
Yes, there are three types of late fees you may incur due to non-payment. All late fees apply a revolving 2% if the due date for payment is missed.
-Due On Receipt(DOE): Payment is due upon receipt. Any delay could trigger a late fee.
-7 Day: A late fee is applied after seven calendar days.
-30 Day: A late fee is applied after thirty calendar days.
If you have any questions regarding payment or late fees, always email our team at firstname.lastname@example.org prior to making a billable request.
This something we offered in the past, however we have placed it on hold while we can develop a better system. If you’re asked to place a payment method on hand, it’s best to use our Live Chat feature. Instructions on how to use Live Chat can be found here.
If automatic billing is not part of your agreement, you will be emailed an invoice.
Most times a credit card is required to secure funding, however for some requests your credit card may be used for pre-authorization purposes.